Refund Policy

Effective Date: 05/12/2006

At Lash Lab, we take pride in the quality of our products and customer satisfaction. Due to the nature of beauty and cosmetic products, we have specific guidelines regarding refunds and returns.

All Sales Are Final

For sanitary and safety reasons, all sales are final. We do not accept returns or issue refunds once an order has been processed and shipped.

This policy applies to but is not limited to:

Lashes and lash accessories
Makeup and cosmetic products
Brow, skin or beauty related item

Damaged or Defective Items

If you receive an item that is damaged or defective please contact us within 48 hours of delivery at our support email with:

Your order number
Clear photos of the damaged or defective item
Photos of the original packaging

Once reviewed and approved we may offer:

A replacement item or
Store credit at our discretion

Refunds to the original payment method are not guaranteed.

Incorrect Orders

If you receive the wrong item notify us within 48 hours of delivery. Once verified we will correct the issue by sending the correct item.

Non-Refundable Situations

We do not offer refunds or replacements for:

Incorrect address provided by the customer
Packages marked as delivered by the carrier
Minor packaging imperfections
Change of mind or dissatisfaction based on personal preference
Failure to follow product care or usage instructions

Order Cancellations

Orders cannot be canceled or modified once they have been placed, as processing begins immediately.

Contact Us

For any questions regarding this policy, please contact us at:

Lash Lab

Email: PP@LashLab.com